Website Accessibility
Our priority is to provide services that are personal, trustworthy, and knowledgeable. Here’s why many clients choose Big Eye as their trusted IT partner:
Accessibility Compliance
The Web Content Accessibility Guidelines (WCAG) set standards for designers and developers to make web content more accessible to people with disabilities. These guidelines include three levels of compliance: Level A, Level AA, and Level AAA. Our Big Eye website is partially compliant with WCAG 2.1 Level AA, which means that some content does not fully adhere to these accessibility standards.
Further Accessibility Efforts
While our target is WCAG 2.1 Level AA compliance, we have also implemented certain Level AAA Success Criteria. For example, text images are only used for decoration, and data is preserved even if reauthentication is needed after a session expires.
Share Your Feedback
Your feedback on the accessibility of the Big Eye website is invaluable. If you come across any accessibility issues, please contact us:
Big Eye
5949 Edwards Ranch Rd, FL4
Fort Worth, TX 76109
Phone: 682-282-6860
Email: Contact@BigEye.us
Office Hours: 9:00 am – 5:00 pm, Monday through Friday, Central Time.
Technical Framework
The accessibility of the Big Eye website depends on the following technologies to work seamlessly with your web browser and any assistive tools or plugins you have installed:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are essential for meeting the accessibility standards we follow.
Potential Barriers and Solutions
Despite our commitment to making the Big Eye website accessible, some limitations may still exist. Below are the known issues and possible solutions. If you encounter any problems not listed here, please let us know.
Identified Issues on the Big Eye Website:
- User Comments:
Uploaded images may lack text alternatives as we cannot control the quality of user submissions. We monitor comments and typically resolve issues within 10 business days. If you find a problem, please contact us at Contact@BigEye.us.
- Archived Documents:
Some older documents might not be compatible with current assistive technologies. We can convert these documents to accessible formats upon request within 3 business days. Please reach out to Contact@BigEye.us for assistance.
Filing a Complaint
We strive to address accessibility feedback within 10 business days and propose a resolution within 15 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant national authority.